ORDER FULFILLMENT

Due to the impact of COVID-19, our estimated shipping times may be impacted. Please allow some extra time for delivery.

Orders are usually dispatched within 2-3 days.

We currently have warehouses and shipping facilities in Australia, Canada, United States & Hong Kong and Guangdong, China.  We try our best to ship from the warehouse closest to you or based on stock availability.

Tracking numbers are usually available 3-5 business days after you place your order. In most cases, the tracking numbers are active instantly. However, in some cases, tracking might take an additional 2-4 working days to show the correct location of your package.

You can contact our customer support at service@anshoe.com for an accurate update on your order.

 

DELIVERY TIME

SHIPPING FOR AUSTRALIA, UK & USA

For our UK, US, AUS, CAD clients we offer an estimated delivery time of 12-25 working days. Although we generally beat these estimates, certain things like delays at customs, air line transfer, or processing time can effect delivery time.

REST OF THE WORLD

For all other countries delivery times can be estimated at 20-40 days. We generally beat these estimates although circumstances such as delays at customs or processing times can cause longer than expected shipping times which is why we factor in slightly longer periods for "Rest of the World" clients.

Please note that orders may be delayed for the following reasons:

- Billing and shipping addresses are not the same.

- Order is pending a credit approval and verification.

- A product is currently out of stock.

- An order which requires customization.

- An order is shipped to remote country.

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS? 
We ship from different parts of the world using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number. 

WHAT ABOUT POSSIBLE CUSTOM FEES? 
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may  get custom fees when they arrive to your country ( This is very rare but can happen). 
WHERE ARE YOU LOCATED?
We are quite an international company, shipping world wide, having employees in the US, Europe & Asia, and sourcing our products from the US, EU, UK, and Asia. Our Headquarters are located in CN.